AOL Debuts Saucier Ad Campaign for Broadband

The $35 million marketing push for its broadband services aims for more sophisticated Web users, altering years of AOL strategy targeting new Internet users.

America Online, the struggling Internet unit of AOL Time Warner , kicked off a new campaign for its broadband service with commercials during Sunday night’s telecast of the Academy Awards.

The Academy Awards spots, one of which featured a scantily clad Sharon Stone, were the start of AOL’s new push for broadband users. In addition to its own nascent broadband offering, AOL plans to target the broadband users of the telecommunications companies with a “bring your own access” (BYOA) package of add-on services.

“AOL for Broadband,” which is slated to debut at the end of the month, is expected to offer users exclusive video clips, pop-up-blocking software, and parental controls, as well as a new integrated voicemail/email system. Until the end of the year, AOL plans to offer the package to subscribers for $9.95 and non-AOL users for $14.95.

According to published reports, AOL will spend $35 million on the two-month advertising campaign on network and cable TV.

Omnicom’s BBDO designed the Academy Awards spots, along with an earlier AOL Broadband spot running during the Daytona 500. Earlier this month, AOL’s new marketing chief, Len Short, handed the AOL Broadband account to the agency, two months after firing AOL’s longtime agency, Interpublic’s Gotham.

BBDO has done away with AOL’s long-running tagline, “So easy to use, no wonder it’s No. 1,” in favor of the punchier “Welcome to the World Wide Wow.” The spots are meant to give AOL a more sophisticated look, emphasizing the advantages of high-speed Internet users purchasing its services.

With the emphasis on BYOA, the long-running battle with MSN for dial-up users appears to have shifted. MSN confirmed last week that it would alter its strategy away from battling AOL to be the largest ISP. MSN is a distant second in terms of U.S. subscribers, with 8 million to AOL’s 35 million.

The shift in focus by both companies comes just months after they debuted new Internet service offerings with splashy launches. AOL arrives quite late with a competitive broadband offering. New AOL chief Jonathan Miller has tagged the task of moving the company’s subscriber base from dial-up connections to broadband as a key to turning around the company

While AOL remains far and away the largest ISP, just 600,000 of its customers access the Internet through AOL Broadband, despite the explosive growth in broadband connectivity in the past couple of years.

According to Nielsen//Net Ratings, about 33.6 million U.S. consumers had broadband access at home in December 2002, a 58 percent increase from a year ago. Yet AOL, which holds 35 percent of the dialup market, has a tiny slice of this much more lucrative market.

On top of that, AOL’s U.S. subscriber base actually shrank by 176,000 during the normally robust holiday season, as more and more customers sought out broadband connections.

The new ads use humor to extol the benefits of AOL services, including its instant messenger and pop-up-blocking software. AOL rolled out its pop-up blocker two weeks ago, after users pegged the ads as a major annoyance.

Subscribe to get your daily business insights

Engagement To Empowerment - Winning in Today's Experience Economy
Report | Digital Transformation

Engagement To Empowerment - Winning in Today's Experience Economy

2y

Engagement To Empowerment - Winning in Today's Exp...

Customers decide fast, influenced by only 2.5 touchpoints – globally! Make sure your brand shines in those critical moments. Read More...

View resource
Announcement Alert from Lee Arthur
Weekly briefing | Digital Transformation

Announcement Alert from Lee Arthur

2y

Announcement Alert from Lee Arthur

Announcement Alert!! Read More

View resource
The 2023 B2B Superpowers Index
Whitepaper | Digital Transformation

The 2023 B2B Superpowers Index

3y

The 2023 B2B Superpowers Index

The Merkle B2B 2023 Superpowers Index outlines what drives competitive advantage within the business culture and subcultures that are critical to succ...

View resource
Impact of SEO and Content Marketing
Whitepaper | Digital Transformation

Impact of SEO and Content Marketing

3y

Impact of SEO and Content Marketing

Making forecasts and predictions in such a rapidly changing marketing ecosystem is a challenge. Yet, as concerns grow around a looming recession and b...

View resource