E*Trade Leads Gomez Broker Scorecard

For the second quarter in a row, E*Trade was ranked as the number one Internet broker according to the Internet Broker Scorecard by Gomez Advisors.

For the second quarter in a row, E*Trade was ranked as the number one Internet broker according to the Internet Broker Scorecard by Gomez Advisors.

Gomez evaluated 55 companies for the scorecard, although there are now 100 companies offering brokerage services online. Overall scores are based in five categories: ease of use, customer confidence, on-site resources, relationship services, and overall cost. Data is gathered through surveys sent to brokerages with answers verified by checking respective web sites.

DLJ Direct, which lost the top spot to E*Trade last quarter, finished second. Datek, Discover, and Waterhouse rounded out the top five brokers.

Gomez also found that more brokers are offering real-time quotes of account balances, which are available on 13 of the 55 firms polled. A glossary of investment terms and site help are offered on 69 percent of the sites surveyed. More than half of the brokers offer free, unlimited checking with an account, and 13 percent feature the ability to pay bills online.

Subscribe to get your daily business insights

Engagement To Empowerment - Winning in Today's Experience Economy
Report | Digital Transformation

Engagement To Empowerment - Winning in Today's Experience Economy

2y

Engagement To Empowerment - Winning in Today's Exp...

Customers decide fast, influenced by only 2.5 touchpoints – globally! Make sure your brand shines in those critical moments. Read More...

View resource
Announcement Alert from Lee Arthur
Weekly briefing | Digital Transformation

Announcement Alert from Lee Arthur

2y

Announcement Alert from Lee Arthur

Announcement Alert!! Read More

View resource
The 2023 B2B Superpowers Index
Whitepaper | Digital Transformation

The 2023 B2B Superpowers Index

3y

The 2023 B2B Superpowers Index

The Merkle B2B 2023 Superpowers Index outlines what drives competitive advantage within the business culture and subcultures that are critical to succ...

View resource
Impact of SEO and Content Marketing
Whitepaper | Digital Transformation

Impact of SEO and Content Marketing

3y

Impact of SEO and Content Marketing

Making forecasts and predictions in such a rapidly changing marketing ecosystem is a challenge. Yet, as concerns grow around a looming recession and b...

View resource