close

Strategy

Innovation

Insights

Stats & Tools

    Retention is the new growth
    Digital Marketing

    Retention is the new growth

    6y Jake Sorofman

    Retention is the new growth

    Jake Sorofman, president of MetaCX, conveys the importance of focusing on existing customers instead acquiring new ones, and on demonstrating measurab...

    View article
    Customer experience via the contact center: Q&A with Calabrio CMO Rebecca Martin
    Ecommerce

    Customer experience via the contact center: Q&A with Calabrio CMO Rebecca M...

    7y Kimberly Collins

    Customer experience via the contact center: Q&A wi...

    "Marketers can do wonders if they just look at what's going on under their own nose in their organization's contact center," says Calabrio's Rebecca M...

    View article