Using AI chatbots to transform the marketing landscape
AI & Automation

Using AI chatbots to transform the marketing landscape

6y John Ejiofor

Using AI chatbots to transform the marketing lands...

With a projected 8.55 billion people by 2030, how do you ensure that your message is personalized, at scale, and in real-time? The answer is AI chatbo...

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How customer behavior is helping Hyundai change the buying experience
Digital Transformation

How customer behavior is helping Hyundai change the buying experience

7y Jacqueline Dooley

How customer behavior is helping Hyundai change th...

"This is the best competitive advantage possible," Says Hyundai CMO Dean Evans, "because the features and technology across today's automotive brands ...

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Cross-channel attribution via incrementality measurement: Measured CEO/Co-founder
Disruptive MarTech

Cross-channel attribution via incrementality measurement: Measured CEO/Co-f...

7y Kimberly Collins

Cross-channel attribution via incrementality measu...

D2C companies like Peloton are increasingly turning to incrementality measurement for attribution. Measured CEO Trevor Testwuide on why that's the cas...

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Is Google leading the image recognition engine race?
AI & Automation

Is Google leading the image recognition engine race?

7y Luke Richards

Is Google leading the image recognition engine rac...

A new report compares image recognition engines from Amazon, Google, IBM, and Microsoft. Which are most accurate, and how do they compare to human ima...

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Customer experience via the contact center: Q&A with Calabrio CMO Rebecca Martin
Ecommerce

Customer experience via the contact center: Q&A with Calabrio CMO Rebecca M...

7y Kimberly Collins

Customer experience via the contact center: Q&A wi...

"Marketers can do wonders if they just look at what's going on under their own nose in their organization's contact center," says Calabrio's Rebecca M...

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Only 8% of stores use live chat correctly, new report says
Chatbots

Only 8% of stores use live chat correctly, new report says

7y Kimberly Collins

Only 8% of stores use live chat correctly, new rep...

"Most online retailers are leaving money (and marketing campaign ROI) on the table," Vincent Phamvan, Head of Growth at Simplr, told ClickZ. Read More...

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Ecommerce CX: How much does free shipping influence cart abandonment?
Ecommerce

Ecommerce CX: How much does free shipping influence cart abandonment?

7y Jacqueline Dooley

Ecommerce CX: How much does free shipping influenc...

In yet another instance of Amazon setting a high bar for online retailers, a recent report reveals customer expectations around free shipping choices....

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The growth of Amazon Advertising and how it’s linked to Prime Day 2019
Digital Advertising

The growth of Amazon Advertising and how it’s linked to Prime Day 2019

7y Tereza Litsa

The growth of Amazon Advertising and how it’s link...

Kenshoo found that advertisers spent 3.8X on this year's Prime Day compared to any other day in July, but they also generated 5.8x their usual revenue...

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Conversational ads: The future of two-way interaction is now
AI & Automation

Conversational ads: The future of two-way interaction is now

7y Mahi de Silva

Conversational ads: The future of two-way interact...

Rapid advancements in NLP and machine learning have given rise to conversational AI technologies marketers can use for more engaging conversational ad...

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Amazon Prime Day 2019: Key stats on consumer habits
Digital Marketing

Amazon Prime Day 2019: Key stats on consumer habits

7y Tereza Litsa

Amazon Prime Day 2019: Key stats on consumer habit...

More than 300 retailers joined Prime Day 2019, and stats show revenue increases both on and off Amazon. What do these insights show us on consumer beh...

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New report: SEO and Content Marketing jobs see salary boosts in 2019
Content

New report: SEO and Content Marketing jobs see salary boosts in 2019

7y Barry Levine

New report: SEO and Content Marketing jobs see sal...

Seven of 10 types of content marketing and SEO roles saw salary increases from 2018 to 2019, according to a new report by Conductor. SEO Manager, for ...

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Amazon Prime Day 2019: What sellers should expect
Ecommerce

Amazon Prime Day 2019: What sellers should expect

7y Jacqueline Dooley

Amazon Prime Day 2019: What sellers should expect

More than 100 million products were purchased on last year's Amazon Prime Day. Key information about what sellers should expect and prepare for in 201...

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How Walgreens is differentiating and personalizing its customer experience
Digital Transformation

How Walgreens is differentiating and personalizing its customer experience

7y Mike O'Brien

How Walgreens is differentiating and personalizing...

“The world is moving and it’s moving fast. It’s going to be about personalized value," says Walgreens' Group VP of Beauty and Personal Care. In 2019, ...

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Pinterest boosts shopping with new category for outside partners
Ecommerce

Pinterest boosts shopping with new category for outside partners

7y Barry Levine

Pinterest boosts shopping with new category for ou...

By expanding their shopping partners, Pinterest aims to "enable businesses of all sizes to bring their products to Pinterest and make them shoppable f...

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Personalization is powerful, but still not a priority for many marketers
Analytics

Personalization is powerful, but still not a priority for many marketers

7y Mike O'Brien

Personalization is powerful, but still not a prior...

40% of executives agree that personalization drives business results, yet 46% aren't where they'd like to be on implementation, finds new research fro...

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Amazon’s famed recommendation service Personalize now available to every application
Emerging Technology

Amazon’s famed recommendation service Personalize now available to every ap...

7y Barry Levine

Amazon’s famed recommendation service Personalize ...

Amazon has one of the industry's best-known recommendation services, Personalize. On Monday, the company said it would be generally available to all a...

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Social advertising channels 2019: Growth, trends, spend
Social media

Social advertising channels 2019: Growth, trends, spend

7y Tereza Litsa

Social advertising channels 2019: Growth, trends, ...

New report finds that spend on Pinterest ads is up 107% since last year, and Instagram ad spend up 44%. Meanwhile, CTRs have fallen by 37%. Key insigh...

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Three retailers going above and beyond with personalization
Ecommerce

Three retailers going above and beyond with personalization

7y Mike O'Brien

Three retailers going above and beyond with person...

Personalization is important for any retailer and some - like Nike, L'Oréal and Stitch Fix - are using innovative technology to do it better than othe...

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Photoslurp: How user-generated content (UGC) can increase online sales by 15%
Disruptive MarTech

Photoslurp: How user-generated content (UGC) can increase online sales by 1...

7y Kimberly Collins

Photoslurp: How user-generated content (UGC) can i...

CEO and cofounder of Photoslurp talks to us about how companies are using user-generated content to grow their ecommerce presence with social, visual ...

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Three-quarters of retailers say they need to reinvent themselves: New report outlines how
Ecommerce

Three-quarters of retailers say they need to reinvent themselves: New repor...

7y Barry Levine

Three-quarters of retailers say they need to reinv...

“For retailers,” says a new report from the World Retail Congress, “good is no longer enough [and] being average is punished hard.” Read More...

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Customer data in retail 2019: Key research findings
Analytics

Customer data in retail 2019: Key research findings

7y Charlie Braithwaite

Customer data in retail 2019: Key research finding...

Findings from recent research report on use of customer data in retail for 2019. Percent of businesses who collect customer data, think they "use it e...

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The state of the chatbot market in 2019
Chatbots

The state of the chatbot market in 2019

7y Jacqueline Dooley

The state of the chatbot market in 2019

The global chatbot market is expected to surpass $994 million by 2024, with a compound annual growth rate of 27%. An overview of the state of the chat...

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Kenshoo + Fospha breakfast: On Amazon, customer data, and ecommerce
Analytics

Kenshoo + Fospha breakfast: On Amazon, customer data, and ecommerce

7y Charlie Braithwaite

Kenshoo + Fospha breakfast: On Amazon, customer da...

Senior marketers from a broad range of industries gathered together at London's The Gherkin to explore these issues and what marketers can do to strat...

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Internet growth + usage stats 2019: Time online, devices, users
Industry Developments

Internet growth + usage stats 2019: Time online, devices, users

7y Jeannie Dougherty

Internet growth + usage stats 2019: Time online, d...

Internet users now make up 57% of the global population. On average, people spend 6 hours and 42 minutes online each day. By 2021, a projected 73% of ...

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Smart Kroger stores, click-and-collect: The state of grocery retail, part 2
Ecommerce

Smart Kroger stores, click-and-collect: The state of grocery retail, part 2

7y Mike O'Brien

Smart Kroger stores, click-and-collect: The state ...

Curbside pickup and technologically-advanced stores could help traditional grocery retailers like Walmart and Kroger fend off Amazon. Read More...

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How to structure your Amazon Advertising account for success
Digital Advertising

How to structure your Amazon Advertising account for success

7y Matt Strietelmeier

How to structure your Amazon Advertising account f...

An in-depth guide with step by step instructions, screenshots, and examples of how to best set up a campaign on your Amazon Advertising account. Read...

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What's Saks Fifth Avenue's top tech investment? Its salespeople
Ecommerce

What's Saks Fifth Avenue's top tech investment? Its salespeople

7y Mike O'Brien

What's Saks Fifth Avenue's top tech investment? It...

While retailers increasingly trick their stores out, Saks Fifth Avenue focuses on making sure salespeople have every digital tool at their disposal. R...

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