Verizon Customers to be Compensated for E-Mail they Didn't Get

Marketers always say consumers will be angry if they don’t receive e-mail they’re expecting, and here’s evidence of that. As part of a class action settlement proposal, Verizon Communications is offering customers of its DSL service payments for months in which it had an allegedly over-aggressive spam-blocking scheme in place. At the time, customers complained that Verizon was blocking mail from whole countries.

If a consumer failed to get mail from a European address from December 2004 to May 2005, the person can get $3.50 for each month in which that occurred. Same dollar amount for Asian addresses, but it covers October 2004 to May 2005. Verizon changed its spam-blocking policies in April of 2005, as outlined here.

The attorneys handling the case have set up a Web site at emailblockingsettlement.com to disseminate information and collect the data about potential members of the class.

Here’s an AP story about the case.