How to Integrate Customer Service Into Social Media Marketing
Actionable Analysis

How to Integrate Customer Service Into Social Media Marketing

15y Heidi Cohen

How to Integrate Customer Service Into Social Medi...

Twelve ways social media extends customer service. Read More...

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'Do-Not-Track' Dissected: ClickZ Sends Feedback to FTC
Data insights

'Do-Not-Track' Dissected: ClickZ Sends Feedback to FTC

15y ClickZ News Staff

'Do-Not-Track' Dissected: ClickZ Sends Feedback to...

This morning, ClickZ submitted our readers' comments on the agency's do-not-track proposal for online ads. Read More...

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Bing Stole Search Share From Google in January
Data insights

Bing Stole Search Share From Google in January

15y Jack Marshall

Bing Stole Search Share From Google in January

Explicit core share of U.S. searches shows Microsoft's growth. Read More...

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Your Investment in Measurement
Analytics

Your Investment in Measurement

15y Jim Sterne

Your Investment in Measurement

Marketers should spend 20 percent of their marketing budgets on optimization and testing instead of fun Super Bowl ads. Here's why. Read More...

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Taco Bell Beefs Up Facebook 'Likes' - With Leftovers
Data insights

Taco Bell Beefs Up Facebook 'Likes' - With Leftovers

15y Christopher Heine

Taco Bell Beefs Up Facebook 'Likes' - With Leftove...

Effort brought in an estimated 250K new "likes," but may have left 4M free tacos on the table. Read More...

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Top 3 Ways to Use Product Attributes
Analytics

Top 3 Ways to Use Product Attributes

15y Jack Aaronson

Top 3 Ways to Use Product Attributes

For personalization, browsing, and gift giving, product attribution creates a much better user experience. Read More...

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Why Consumers Quit Brands on Facebook, Twitter, E-mail
Data insights

Why Consumers Quit Brands on Facebook, Twitter, E-mail

15y Christopher Heine

Why Consumers Quit Brands on Facebook, Twitter, E-...

Study finds relevancy and frequency as chief culprits to why unlikes, unfollows, and unsubscribes occur. Read More...

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Finding the Key to the Customer
Data insights

Finding the Key to the Customer

15y Amy Manus

Finding the Key to the Customer

All the recent acquisitions are proving that the ability to gauge insights about target audiences is in demand. Read More...

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Facebook 'Sponsored Stories' Ads Take Hold [Gallery]
Data insights

Facebook 'Sponsored Stories' Ads Take Hold [Gallery]

15y Christopher Heine

Facebook 'Sponsored Stories' Ads Take Hold [Galler...

Levi's, 1-800-Flowers.com, and Amnesty International are early brand purchasers. Read More...

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Mobile Web More Popular Than Apps Among Mobile Users
Data insights

Mobile Web More Popular Than Apps Among Mobile Users

15y Jack Marshall

Mobile Web More Popular Than Apps Among Mobile Use...

More U.S. and EU mobile users accessed online content through Web browsers than through apps in Q4 2010. Read More...

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Measuring Outcomes and Not Just Outputs
Analytics

Measuring Outcomes and Not Just Outputs

15y Neil Mason

Measuring Outcomes and Not Just Outputs

Are you measuring just activity levels or real outcomes? A look at some differences between the two. Read More...

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New Senate Privacy Group to Focus on Behavioral Ads, Facebook
Data insights

New Senate Privacy Group to Focus on Behavioral Ads, Facebook

15y Kate Kaye

New Senate Privacy Group to Focus on Behavioral Ad...

Senator Al Franken, a Democrat from Minnesota, has been chosen to head up a new Senate privacy subcommittee. Read More...

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Price Testing: Are You Leaving Money on the Table?
Acquisition

Price Testing: Are You Leaving Money on the Table?

15y Tim Ash

Price Testing: Are You Leaving Money on the Table?

The basics of price testing and a framework for how to approach it. Read More...

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New Bill Fuels Do-Not-Track Fire
Data insights

New Bill Fuels Do-Not-Track Fire

15y Kate Kaye

New Bill Fuels Do-Not-Track Fire

Along with Jackie Speier's "Do Not Track Me Online Act of 2011," fellow Democrat Bobby Rush has re-introduced his own online privacy bill. Read More...

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E-Mail Usage Plummets as Teens Turn to Mobile, Social Networking
Data insights

E-Mail Usage Plummets as Teens Turn to Mobile, Social Networking

15y Douglas Quenqua

E-Mail Usage Plummets as Teens Turn to Mobile, Soc...

Time spent on Web-based e-mail suffered a walloping 59 percent drop among 12- to 17-year-olds. Read More...

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Optimizing the Conversion Rate Optimization Process
Analytics

Optimizing the Conversion Rate Optimization Process

15y Bryan Eisenberg

Optimizing the Conversion Rate Optimization Proces...

Three steps to offer every visitor an experience that fulfills their needs and leaves you with a measurable conversion. Read More...

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From Advertising to Storytelling
Analytics

From Advertising to Storytelling

15y Brandon Cheung

From Advertising to Storytelling

Consumers today have control over how your brand message is passed on. As marketers, here's how to create behavioural change to measure campaign effec...

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Nielsen Backs Ad-ID Standard for Tracking Digital Ads
Analytics

Nielsen Backs Ad-ID Standard for Tracking Digital Ads

15y Anna Maria Virzi

Nielsen Backs Ad-ID Standard for Tracking Digital ...

ANA CEO says interactive ad industry must move beyond page views and click-through rates. Read More...

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Mozilla Rolls Out Do-Not-Track Feature in Firefox 4
Data insights

Mozilla Rolls Out Do-Not-Track Feature in Firefox 4

15y Jack Marshall

Mozilla Rolls Out Do-Not-Track Feature in Firefox ...

Browser manufacturer implements blanket opt-out for those who want it. Read More...

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Super Bowl Stats: Mercedes Wins MVP on Facebook, Twitter
Data insights

Super Bowl Stats: Mercedes Wins MVP on Facebook, Twitter

15y Christopher Heine

Super Bowl Stats: Mercedes Wins MVP on Facebook, T...

ClickZ examines Facebook "likes" and Twitter followers for the big game's TV advertisers. Read More...

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Using YouTube Channels to Drive Site Traffic [Video]
Data insights

Using YouTube Channels to Drive Site Traffic [Video]

15y Rob Graham

Using YouTube Channels to Drive Site Traffic [Vide...

The ups and downs of using digital video to drive brand awareness and traffic. Read More...

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U.S. Smartphone Penetration Up 60 Percent in Q4 2010
Data insights

U.S. Smartphone Penetration Up 60 Percent in Q4 2010

15y Jack Marshall

U.S. Smartphone Penetration Up 60 Percent in Q4 20...

Android and Apple's iOS make gains as all other smartphone platforms see decline in user base. Read More...

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Super Bowl Stories Build Super Brands
Actionable Analysis

Super Bowl Stories Build Super Brands

15y Heidi Cohen

Super Bowl Stories Build Super Brands

A Super Bowl ad provides an impressive platform from which to create and build your brand. Stories are an integral component of this process. Read Mor...

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Facebook Comments on Congressional Privacy Inquiry
Data insights

Facebook Comments on Congressional Privacy Inquiry

15y Kate Kaye

Facebook Comments on Congressional Privacy Inquiry

Legislators grill Facebook on its commitment to privacy for the second time in four months. Read More...

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LivingSocial Gains on Groupon
Data insights

LivingSocial Gains on Groupon

15y Jack Marshall

LivingSocial Gains on Groupon

Daily deals site gained on the competition following a popular Amazon discount offer. Read More...

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From Redesign to Launch: Tips and Tricks
Analytics

From Redesign to Launch: Tips and Tricks

15y Jack Aaronson

From Redesign to Launch: Tips and Tricks

Five things that should be on your checklist when redesigning your site, such as split testing, customer participation, and design vs. implementation....

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Managing Large Testing Teams
Analytics

Managing Large Testing Teams

15y Jim Sterne

Managing Large Testing Teams

Observing companies like Della and eBay shows us how to effectively prioritize and manage tests. Read More...

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