Heavy social media use correlates with mobile shopping: stats
Ecommerce

Heavy social media use correlates with mobile shopping: stats

10y Graham Charlton

Heavy social media use correlates with mobile shop...

Mobile commerce is starting to become habitual, according to a new survey, with 2.5m people in the UK making a purchase on a daily basis. If we just t...

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Why are we so bad at social media customer service?
Media

Why are we so bad at social media customer service?

10y Matt Owen

Why are we so bad at social media customer service...

While social media marketing campaigns have always grabbed the lion’s share of the headlines, customer service is the area where the real battles for ...

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How do you measure and improve customer loyalty?
Ecommerce

How do you measure and improve customer loyalty?

10y Graham Charlton

How do you measure and improve customer loyalty?

What makes a loyal customer? And how do you identify and measure these customers?  While marketers often tend to focus on acquisition, it’s impo...

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11 of the smoothest ecommerce checkouts on the web
Ecommerce

11 of the smoothest ecommerce checkouts on the web

10y Graham Charlton

11 of the smoothest ecommerce checkouts on the web

Ecommerce checkouts are where much of the action happens for retailers, so which sites do this well and which need to improve?  With contributions fro...

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10 ways to beef up your social media program
Media

10 ways to beef up your social media program

10y Bob Cargill

10 ways to beef up your social media program

Where’s the beef on social media? In 1984, an 81-year-old woman by the name of Clara Peller starred in an incredibly popular advertising campaign for ...

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Microsoft to acquire LinkedIn for $26.2 billion
Media

Microsoft to acquire LinkedIn for $26.2 billion

10y Graham Charlton

Microsoft to acquire LinkedIn for $26.2 billion

Microsoft is to buy LinkedIn in a deal valued at $26.2 billion, it was announced today on the Microsoft blog. The markets have already reacted to the ...

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Seasonal pages and SEO: who's ready for Euro 2016?
Media

Seasonal pages and SEO: who's ready for Euro 2016?

10y Graham Charlton

Seasonal pages and SEO: who's ready for Euro 2016?

Seasonal events which can deliver relatively short-term traffic spikes, need to be planned for from an SEO perspective.  It’s about being in the...

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Will Amazon Fresh conquer the UK grocery market?
Media

Will Amazon Fresh conquer the UK grocery market?

10y Graham Charlton

Will Amazon Fresh conquer the UK grocery market?

Amazon has announced the launch of its online grocery offering, launching Fresh in central and east London.  It’s launching into a well advanced...

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What is ClickZ Intelligence and how can it help you?
Ecommerce

What is ClickZ Intelligence and how can it help you?

10y Andrew Warren-Payne

What is ClickZ Intelligence and how can it help yo...

Earlier in May, the team here at ClickZ launched our brand new product – ClickZ Intelligence. In the past few weeks you will have seen snippets ...

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#ClickZChat: What makes a great ecommerce checkout process?
Media

#ClickZChat: What makes a great ecommerce checkout process?

10y Matt Owen

#ClickZChat: What makes a great ecommerce checkout...

As you’ve no doubt heard, we recently released the new ClickZ Intelligence Checkout Optimization Report, so this week I thought we’d tie in #ClickZCha...

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Eurostar's Neil Roberts on customer service and customer experience
Media

Eurostar's Neil Roberts on customer service and customer experience

10y Tamara Quinn

Eurostar's Neil Roberts on customer service and cu...

At last week’s Shift event in London Neil Roberts, Head of Digital at Eurostar, talked about the company’s approach to customer experience...

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Writing meta descriptions for SEO: a best practice checklist
Media

Writing meta descriptions for SEO: a best practice checklist

10y Christopher Ratcliff

Writing meta descriptions for SEO: a best practice...

A look at why meta-descriptions are important, how to create one, and examples of good and bad practice. Read More...

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Making social impact on a global scale (Interview)
Media

Making social impact on a global scale (Interview)

10y Lucinda Beeman

Making social impact on a global scale (Interview)

Social media campaigns, while bringing brands closer to their audiences, can lose some of their bite when scaled up. We spoke to Leah Pope, CMO for so...

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Ecommerce checkout best practice: trends and common mistakes
Ecommerce

Ecommerce checkout best practice: trends and common mistakes

10y Graham Charlton

Ecommerce checkout best practice: trends and commo...

Last week, we launched ClickZ Intelligence, through which we’ll be offering best practice guides, digital market data and trends.  One of the re...

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The Digital Download: In with TAG anti-fraud program; out with Facebook Exchange
Media

The Digital Download: In with TAG anti-fraud program; out with Facebook Exc...

10y Mike O'Brien

The Digital Download: In with TAG anti-fraud progr...

This week in digital, we said goodbye to Facebook Exchange and Post-it wars, as we welcome TAG's latest anti-fraud development, Shift, and maybe Siri ...

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Three key ingredients to success on social media
Media

Three key ingredients to success on social media

10y Bob Cargill

Three key ingredients to success on social media

To say that businesses and brands have come a long way in their usage of social media would be an understatement. After all, not only have more of the...

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Four key metric groups for B2B marketers
Actionable Analysis

Four key metric groups for B2B marketers

10y Adam Singer

Four key metric groups for B2B marketers

While on the consulting side, I spent a good deal of my time working on B2B technology and healthcare companies. I worked on digital marketing and an...

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The state of mobile marketing: five key trends
Media

The state of mobile marketing: five key trends

10y Graham Charlton

The state of mobile marketing: five key trends

Today sees the UK release of our State of Mobile Advertising report. Based on a survey of client-side advertisers and agencies, the report looks at wh...

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The Digital Download: From AI to alleged algorithms
Media

The Digital Download: From AI to alleged algorithms

10y Mike O'Brien

The Digital Download: From AI to alleged algorithm...

Google's I/O conference commences today, but that's not all that happened this week. Facebook, Apple and Line - and maybe Snapchat? - had updates, as ...

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American and British commuters tweeting habits: stats
Media

American and British commuters tweeting habits: stats

10y Tereza Litsa

American and British commuters tweeting habits: st...

There’s always a reason to tweet a new experience when using public transport and it’s now confirmed that both American and British commuters love twe...

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25 ecommerce conversion tips (infographic)
Ecommerce

25 ecommerce conversion tips (infographic)

10y Graham Charlton

25 ecommerce conversion tips (infographic)

This infographic from Technorian presents a whole bunch of tips to help increase conversions on ecommerce sites.  These are: Improve your site speed. ...

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The essential role of wireframes and flow diagrams in mobile design
Disruptive MarTech

The essential role of wireframes and flow diagrams in mobile design

10y Andy Favell

The essential role of wireframes and flow diagrams...

Wireframes and flow diagrams help everyone, including stakeholders and project teams, visualize what the website (or app) will look and feel like on a...

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Q&A: Vibrant Media's Craig Gooding on the native ad market
Disruptive MarTech

Q&A: Vibrant Media's Craig Gooding on the native ad market

10y Graham Charlton

Q&A: Vibrant Media's Craig Gooding on the nati...

Vibrant Media, which describes itself as the ‘original native ad company’, recently billed its billionth dollar, 16 years after launching ...

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Six email marketing optimization tips from #ClickZChat
Advanced Email Marketing

Six email marketing optimization tips from #ClickZChat

10y Matt Owen

Six email marketing optimization tips from #ClickZ...

Email marketing is far from perfect. It often gets given short shrift when something new and shiny and… well… social comes along, and marketers strugg...

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The Digital Download: Ad blocking, online video, Facebook updates on the rise
Media

The Digital Download: Ad blocking, online video, Facebook updates on the ri...

10y Mike O'Brien

The Digital Download: Ad blocking, online video, F...

New statistics show the explosion of original digital programming viewership and ad blocker usage. Facebook, Instagram, YouTube and Amazon have new fe...

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How will consumers react to Google's 'Chirp' smart hub?
Disruptive MarTech

How will consumers react to Google's 'Chirp' smart hub?

10y Rebecca Sentance

How will consumers react to Google's 'Chirp' smart...

Following numerous rumours that Google plans to take on Amazon’s Echo with a smart home hub of its own, sources have confirmed that a product team at ...

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How Majestic Wine joins up online and offline channels
Ecommerce

How Majestic Wine joins up online and offline channels

10y Graham Charlton

How Majestic Wine joins up online and offline chan...

We take a look at the ways Majestic Wine is implementing its multichannel retail strategy. Read More...

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