Questions to ask martech vendors about personalization [examples]
Digital Transformation

Questions to ask martech vendors about personalization [examples]

6y Kimberly Collins

Questions to ask martech vendors about personaliza...

How much do they invest in R&D? What type of organizational support do they give? Integrations, release documentation, scaling challenges, and more. R...

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How Salesforce improved Pardot website conversions by 27%
Digital Transformation

How Salesforce improved Pardot website conversions by 27%

7y Jacqueline Dooley

How Salesforce improved Pardot website conversions...

Bill Reed, Product Marketer at Salesforce, shares details of their site optimization process that led to a 27% bump in conversions on Pardot.com. Read...

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Sephora, Nordstrom, Rent the Runway rank top 3 brands in retail personalization
Disruptive MarTech

Sephora, Nordstrom, Rent the Runway rank top 3 brands in retail personaliza...

7y Kimberly Collins

Sephora, Nordstrom, Rent the Runway rank top 3 bra...

Sailthru's Retail Personalization Index 2019 ranks the top 100 retail brands. Sephora tops the list for the third year in a row. Read More...

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ROI on advanced personalization: $20 return on $1 investment, new report finds
Disruptive MarTech

ROI on advanced personalization: $20 return on $1 investment, new report fi...

7y Kimberly Collins

ROI on advanced personalization: $20 return on $1 ...

Nearly 90% of retail marketers are using personalization, but few are using advanced tactics, such as real-time data which can see higher ROI. Read Mo...

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How S’well uses Curalate to drive sales with AI + user-generated content
Case Study

How S’well uses Curalate to drive sales with AI + user-generated content

7y Jacqueline Dooley

How S’well uses Curalate to drive sales with AI + ...

S’well’s VP of Ecommerce and Digital Marketing shares why they've chosen to work with Curalate to promote user-generated content from their audience. ...

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AI: McKinsey research forecasts positive impact of technology on job security and well-being
AI & Automation

AI: McKinsey research forecasts positive impact of technology on job securi...

7y Luke Richards

AI: McKinsey research forecasts positive impact of...

A new report by McKinsey looks to an optimistic future for jobs augmented by technologies such as AI and automation rather than being replaced by them...

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The Transformation of Search Summit 2019: Speakers, agenda, FAQ
Leadership

The Transformation of Search Summit 2019: Speakers, agenda, FAQ

7y Kimberly Collins

The Transformation of Search Summit 2019: Speakers...

The Transformation of Search Summit 2019 will take place in New York on Oct. 25. Speakers include experts from Disney, Pinterest, Mastercard, and Micr...

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How customer behavior is helping Hyundai change the buying experience
Digital Transformation

How customer behavior is helping Hyundai change the buying experience

7y Jacqueline Dooley

How customer behavior is helping Hyundai change th...

"This is the best competitive advantage possible," Says Hyundai CMO Dean Evans, "because the features and technology across today's automotive brands ...

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Workato opens Automation Marketplace, an ‘AppExchange for automations’
Digital Transformation

Workato opens Automation Marketplace, an ‘AppExchange for automations’

7y Barry Levine

Workato opens Automation Marketplace, an ‘AppExcha...

To answer the growing need of businesses to automate processes, Workato has announced an Automation Marketplace, offering about 400,000 workflow “reci...

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Making sense of martech when brands use 28 vendors and counting
Disruptive MarTech

Making sense of martech when brands use 28 vendors and counting

7y Kenna Hilburn

Making sense of martech when brands use 28 vendors...

Marketers work with an average of 28 tech vendors and that number is only growing. How can brands start making sense of martech and simplifying comple...

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Consumers expect high EQ from brands, especially for purchases >$100
Ecommerce

Consumers expect high EQ from brands, especially for purchases >$100

7y Emily Alford

Consumers expect high EQ from brands, especially f...

Brand EQ means recognizing a buyer’s emotional state and communicating accordingly. The more consumers plan to spend, the more they expect that experi...

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The creative’s critical role in online-to-offline customer experiences
Acquisition

The creative’s critical role in online-to-offline customer experiences

7y Ashley Still

The creative’s critical role in online-to-offline ...

Adobe's VP of Creative Cloud talks about using data to drive empathy, design, and successful customer experience, when moving from a tactile brick-and...

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Customer experience via the contact center: Q&A with Calabrio CMO Rebecca Martin
Ecommerce

Customer experience via the contact center: Q&A with Calabrio CMO Rebecca M...

7y Kimberly Collins

Customer experience via the contact center: Q&A wi...

"Marketers can do wonders if they just look at what's going on under their own nose in their organization's contact center," says Calabrio's Rebecca M...

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From CMS to CXP: What the future of content management will look like
Content

From CMS to CXP: What the future of content management will look like

7y Matthew Baier

From CMS to CXP: What the future of content manage...

"Today’s goal isn’t merely reaching an audience, but enabling an individual experience," says Contentstack's COO & CMO on the shift from CMS to CXP. R...

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How to not be fired as a CMO in the next three years
Leadership

How to not be fired as a CMO in the next three years

7y Lee Arthur

How to not be fired as a CMO in the next three yea...

In light of recent news of companies scrapping the CMO position, guest contributor Lee Arthur weighs in on what people must do to be successful in the...

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Is martech on the verge of a DOOH boom?
Digital Transformation

Is martech on the verge of a DOOH boom?

7y Luke Richards

Is martech on the verge of a DOOH boom?

The digital out-of-home (DOOH) advertising market is expected to be worth more than $26bn by 2023. How are programmatic and mobile set to impact its g...

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There are three CMO archetypes, but only one is best for driving growth
Leadership

There are three CMO archetypes, but only one is best for driving growth

7y Biljana Cvetanovski

There are three CMO archetypes, but only one is be...

McKinsey analysis shows that high-growth companies are seven times more likely to have a "Unifier" CMO who fosters robust, collaborative partnerships....

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Personalization strategy 101: A crawl, walk, run approach
Digital Transformation

Personalization strategy 101: A crawl, walk, run approach

7y Emily Alford

Personalization strategy 101: A crawl, walk, run a...

Two-thirds of customers could not recall when a brand last exceeded their expectations -- yet 87% of marketers think they are delivering engaging cust...

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Conversational ads: The future of two-way interaction is now
AI & Automation

Conversational ads: The future of two-way interaction is now

7y Mahi de Silva

Conversational ads: The future of two-way interact...

Rapid advancements in NLP and machine learning have given rise to conversational AI technologies marketers can use for more engaging conversational ad...

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How Nestlé Waters uses marketing technology to drive growth
Digital Transformation

How Nestlé Waters uses marketing technology to drive growth

7y Jacqueline Dooley

How Nestlé Waters uses marketing technology to dri...

"Marketers need to own the entire customer journey. This is how they can be the growth engine for any company that will win in the future," says Nestl...

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Five ways to up your social media ante with conversational AI
AI & Automation

Five ways to up your social media ante with conversational AI

7y Kartik Walia

Five ways to up your social media ante with conver...

From more effective inbound engagement to higher lifetime value, from superior service to the economy of scale, conversational AI for social media can...

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Will RCS messaging ever become a reality for marketers and why the long delay?
Digital Transformation

Will RCS messaging ever become a reality for marketers and why the long del...

7y Henry Cazalet

Will RCS messaging ever become a reality for marke...

Research by Juniper claims that RCS will achieve a 290% average annual growth taking the annual figure to 56 billion business RCS messages in 2023. Re...

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Amazon Prime Day 2019: What sellers should expect
Ecommerce

Amazon Prime Day 2019: What sellers should expect

7y Jacqueline Dooley

Amazon Prime Day 2019: What sellers should expect

More than 100 million products were purchased on last year's Amazon Prime Day. Key information about what sellers should expect and prepare for in 201...

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The next phase of account-based marketing (ABM): Business ecosystems
Account-based marketing

The next phase of account-based marketing (ABM): Business ecosystems

7y Peter Isaacson

The next phase of account-based marketing (ABM): B...

The category of ABM has come a long way in the last couple years. What will the next phase of its evolution be? Demandbase CMO Peter Isaacson discusse...

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Offline video ads are a revenue opportunity most video providers are missing
Digital Transformation

Offline video ads are a revenue opportunity most video providers are missin...

7y Emily Alford

Offline video ads are a revenue opportunity most v...

Forrester found that two-thirds of Americans don’t mind watching ads accompanying free content, and 72% would rather watch video content containing ad...

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How Walgreens is differentiating and personalizing its customer experience
Digital Transformation

How Walgreens is differentiating and personalizing its customer experience

7y Mike O'Brien

How Walgreens is differentiating and personalizing...

“The world is moving and it’s moving fast. It’s going to be about personalized value," says Walgreens' Group VP of Beauty and Personal Care. In 2019, ...

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Optimizing customer experience is critical to surviving in the age of digital Darwinism
Digital Transformation

Optimizing customer experience is critical to surviving in the age of digit...

7y Jacqueline Dooley

Optimizing customer experience is critical to surv...

CMOs and CDOs from Hyundai, 20th Century Fox, Marriott, and others weigh in on how they're investing in technology focused on improving customer exper...

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