Just because they’re sharing, it doesn’t mean they’re reading
Data insights

Just because they’re sharing, it doesn’t mean they’re reading

10y Christopher Ratcliff

Just because they’re sharing, it doesn’t mean they...

If you’re visiting this article before or after sharing it on a social channel, then may I offer you a warm welcome to an increasingly exclusive club....

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Why are we so bad at social media customer service?
Media

Why are we so bad at social media customer service?

10y Matt Owen

Why are we so bad at social media customer service...

While social media marketing campaigns have always grabbed the lion’s share of the headlines, customer service is the area where the real battles for ...

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The state of influencer marketing in 2016
Social Media

The state of influencer marketing in 2016

10y Mike O'Brien

The state of influencer marketing in 2016

Before Vine's popularity declined, Vine stars have transcended the platform to become actual celebrities. How has influencer marketing changed as it's...

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Should publishers and content marketers be playing the platform game?
Content

Should publishers and content marketers be playing the platform game?

10y Rebecca Sentance

Should publishers and content marketers be playing...

The early 2000s saw the advent of platforms on the web: somewhere that bloggers and publishers could host their content without having to worry about ...

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10 ways to beef up your social media program
Media

10 ways to beef up your social media program

10y Bob Cargill

10 ways to beef up your social media program

Where’s the beef on social media? In 1984, an 81-year-old woman by the name of Clara Peller starred in an incredibly popular advertising campaign for ...

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How Snapchat is becoming more appealing to publishers
Media

How Snapchat is becoming more appealing to publishers

10y Tereza Litsa

How Snapchat is becoming more appealing to publish...

Snapchat is becoming more serious about becoming a publishing platform that will appeal both to new users, but also popular media publishers. Snapchat...

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What makes Ben & Jerry's so good at social?
Social

What makes Ben & Jerry's so good at social?

10y Mike O'Brien

What makes Ben & Jerry's so good at social?

According to a new report analyzing restaurant chains' social, Ben & Jerry's is the best, despite its comparatively smaller size. What's the brand...

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10 ways to find common ground with your social media audience
Social

10 ways to find common ground with your social media audience

10y Bob Cargill

10 ways to find common ground with your social med...

There's an art and a science to social media, and brands should take note of followers' trigger points and hot buttons. Read More...

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Connect with experts to improve your customer support experience
Social Media

Connect with experts to improve your customer support experience

10y Dave Evans

Connect with experts to improve your customer supp...

It goes without saying that it's important to respond to customers on social media. Far too many marketers don't do it, but there are platforms that c...

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What Facebook Messenger's evolution means for advertisers
Social Media

What Facebook Messenger's evolution means for advertisers

10y Morgan Swingle

What Facebook Messenger's evolution means for adve...

As Facebook Messenger becomes more popular, it gives brands that many more methods - and that much more incentive - to connect with its millions of us...

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Stats of the week: Six Snapchat figures from Mary Meeker
Social Media

Stats of the week: Six Snapchat figures from Mary Meeker

10y Mike O'Brien

Stats of the week: Six Snapchat figures from Mary ...

Mary Meeker's annual trends report was full of interesting stats. Here are six about Snapchat that demonstrate what a threat the platform poses to Fac...

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How TheOutnet stole the show through content and innovation
Acquisition

How TheOutnet stole the show through content and innovation

10y Kiesha Phillip

How TheOutnet stole the show through content and i...

This week at Shift 2016, Andres Sosa, Executive Vice President of the online retailer TheOutnet.com, gave a talk on innovation and content-creation. I...

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Three key ingredients to success on social media
Media

Three key ingredients to success on social media

10y Bob Cargill

Three key ingredients to success on social media

To say that businesses and brands have come a long way in their usage of social media would be an understatement. After all, not only have more of the...

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How controversial content pays off for Paddy Power
Content

How controversial content pays off for Paddy Power

10y Rebecca Sentance

How controversial content pays off for Paddy Power

Paddy Power is a brand well-known for its controversial sense of humour, and ad campaigns that are unafraid to push the boundaries of what’s considere...

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How Jamie Oliver used video storytelling with FoodTube
Events & Awards

How Jamie Oliver used video storytelling with FoodTube

10y Tereza Litsa

How Jamie Oliver used video storytelling with Food...

Richard Herd attended our Shift London event to discuss how video content can increase engagement on digital platforms and the way FoodTube has adapte...

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Why BT Sport is showing the Champions League final on YouTube
Events & Awards

Why BT Sport is showing the Champions League final on YouTube

10y Tereza Litsa

Why BT Sport is showing the Champions League final...

Following its acquisition of the rights to show Champions League football, BT Sport has been working to establish itself as the major rival to Sky.  M...

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American and British commuters tweeting habits: stats
Media

American and British commuters tweeting habits: stats

10y Tereza Litsa

American and British commuters tweeting habits: st...

There’s always a reason to tweet a new experience when using public transport and it’s now confirmed that both American and British commuters love twe...

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How Brompton Bicycle uses social media to spread the word about its brand
Content

How Brompton Bicycle uses social media to spread the word about its brand

10y Rebecca Sentance

How Brompton Bicycle uses social media to spread t...

Brompton Bicycle doesn’t advertise. The UK’s biggest manufacturer of folding bicycles prefers to rely on word of mouth to spread the message about its...

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Why Pinterest is Gardener's Supply Company's top social channel
Ecommerce

Why Pinterest is Gardener's Supply Company's top social channel

10y Mike O'Brien

Why Pinterest is Gardener's Supply Company's top s...

Facebook may be the king of social platforms, but for Gardener's Supply Company, it's all about Pinterest, which brings the company far more traffic a...

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Brands' Snapchat handles: ClickZ's master list
Social Media

Brands' Snapchat handles: ClickZ's master list

10y Mike O'Brien

Brands' Snapchat handles: ClickZ's master list

If you want to see a brand's Snapchat Stories, you have to know exactly what its username is. It's not always clear, so ClickZ has compiled this list ...

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Seventeen brands with stellar Snapchat Stories
Social Media

Seventeen brands with stellar Snapchat Stories

10y Mike O'Brien

Seventeen brands with stellar Snapchat Stories

If you know Snapchat is a valuable marketing tool, but are unsure how where to begin, fear not. Here are 17 examples of branded Stories that really na...

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12 reasons for brands to use GIFs in content marketing
Content

12 reasons for brands to use GIFs in content marketing

10y Tereza Litsa

12 reasons for brands to use GIFs in content marke...

GIFs are nothing new, but their use is more popular than ever. Here’s why brands should include them as part of their content marketing strategy...

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Nine free tools for measuring social ROI
Acquisition

Nine free tools for measuring social ROI

10y Rebecca Sentance

Nine free tools for measuring social ROI

It’s widely agreed across the marketing industry by now that social media is an important part of any marketing strategy. And as with any marketing s...

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Five ways to generate massive conversions with Instagram ads
Media

Five ways to generate massive conversions with Instagram ads

10y Ben Jacobson

Five ways to generate massive conversions with Ins...

Everybody wants to be Instagram all-star. And thanks to the platform’s recent additions of self-service ads and Facebook-powered targeting, the opport...

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Food Tube: How video storytelling led to 2m YouTube subscribers
Social

Food Tube: How video storytelling led to 2m YouTube subscribers

10y Tereza Litsa

Food Tube: How video storytelling led to 2m YouTub...

What’s the secret for Food Tube’s successful YouTube presence and how can you create unique content in the food industry? Read More...

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The social customer service gap
Media

The social customer service gap

10y Dale Roberts

The social customer service gap

Eight years ago, Canadian musician Dave Carroll made a customer complaint about United Airlines, very public creating a YouTube video, United Breaks G...

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10 reasons Buzzfeed's Tasty videos dominate on Facebook
Marketing

10 reasons Buzzfeed's Tasty videos dominate on Facebook

10y Tereza Litsa

10 reasons Buzzfeed's Tasty videos dominate on Fac...

Buzzfeed has built a social empire starting from Facebook, expanding to all the popular social networks and Tasty is a great example on how to dominat...

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