Customer Service on the Internet: Customer Support, Direct Marketing, and Up-Selling, 2nd Edition
Analytics

Customer Service on the Internet: Customer Support, Direct Marketing, and U...

18y Jim Sterne

Customer Service on the Internet: Customer Support...

Peppers & Rogers said they wished they had written the first edition. Now it's time for round two... As businesses have overcome technical, financial,...

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IPG Aligns Reprise with Media Unit in Bid for Search Dollars
Media

IPG Aligns Reprise with Media Unit in Bid for Search Dollars

18y Zachary Rodgers

IPG Aligns Reprise with Media Unit in Bid for Sear...

Move could help McCann and Initiative capture a larger share of clients' search and social marketing spend. Read More...

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Despite Recession, SpotMixer Parent Gets New Funding
Media

Despite Recession, SpotMixer Parent Gets New Funding

18y Fred Aun

Despite Recession, SpotMixer Parent Gets New Fundi...

One True Media, which operates SpotMixer, will use the money to expand the do-it-yourself online video ad service. Read More...

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Execs & Accounts: Epsilon, ClickSquared, Revenue Science
Media

Execs & Accounts: Epsilon, ClickSquared, Revenue Science

18y Enid Burns

Execs & Accounts: Epsilon, ClickSquared, Reven...

Andrew Frawley joins Epsilon as president of digital services; Wayne Townsen replaces Frawley as CEO at ClickSquared. Read More...

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Four Guidelines for Behavioral Marketing Newbies
Data insights

Four Guidelines for Behavioral Marketing Newbies

18y Brian Massey

Four Guidelines for Behavioral Marketing Newbies

Should you add behavioral marketing to your marketing mix in the coming year? Some factors to consider. Read More...

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The New "You"
Email

The New "You"

18y Karen Gedney

The New "You"

The marketing landscape's changed. Use your imagination and your experience to deploy the low-cost marketing tool of e-mail to plan a new response. Re...

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Social Media: Moving Into Programming
Social

Social Media: Moving Into Programming

18y Dave Evans

Social Media: Moving Into Programming

How high-quality audio and video online content provides marketers with opportunities to connect with their audiences. Read More...

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Three SEM Tips for Big Media Sites
Search

Three SEM Tips for Big Media Sites

18y Erik Dafforn

Three SEM Tips for Big Media Sites

Your site may be a household name, but that doesn't mean you're maximizing your visibility. Read More...

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NewsGator Launches Ad Platform
Media

NewsGator Launches Ad Platform

18y Kate Kaye

NewsGator Launches Ad Platform

NewsGator Technologies has launched a new ad platform for its publisher clients Read More...

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Average Search CPC Data by Category for November 2008
Media

Average Search CPC Data by Category for November 2008

18y Enid Burns

Average Search CPC Data by Category for November 2...

Cost-per-click data by vertical category in search in the U.S. Read More...

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JP Morgan: Performance Marketing Steady as Brands Recoil in '09
Media

JP Morgan: Performance Marketing Steady as Brands Recoil in '09

18y Zachary Rodgers

JP Morgan: Performance Marketing Steady as Brands ...

Direct marketers will maintain higher ad spending levels in a down economy, according to investment report. Read More...

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Quentin George Named Chief Digital Officer at Mediabrands
Media

Quentin George Named Chief Digital Officer at Mediabrands

18y Enid Burns

Quentin George Named Chief Digital Officer at Medi...

George will split his time between Mediabrands and Universal McCann to oversee digital strategy among IPG's clients. Read More...

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Chicago Sun-Times Forges Alliance With Monster
Media

Chicago Sun-Times Forges Alliance With Monster

18y Douglas Quenqua

Chicago Sun-Times Forges Alliance With Monster

Partnership aims to preserve classifieds revenue. Read More...

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Google Grabbed Most of Obama's $16 Million in 2008
Marketing

Google Grabbed Most of Obama's $16 Million in 2008

18y Kate Kaye

Google Grabbed Most of Obama's $16 Million in 2008

The big names in online media, including several ad networks, collected the bulk of Obama campaign cash; McCain's campaign spent far less than Obama's...

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Atlanta's Definition 6 Joins Digital Agency Layoff Club
Media

Atlanta's Definition 6 Joins Digital Agency Layoff Club

18y Zachary Rodgers

Atlanta's Definition 6 Joins Digital Agency Layoff...

Staff cuts are necessitated by manufacturing clients' credit problems, plus a downturn in travel and leisure sectors. Read More...

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Execs & Accounts: Razorfish, Studiocom, Brickfish
Media

Execs & Accounts: Razorfish, Studiocom, Brickfish

18y Enid Burns

Execs & Accounts: Razorfish, Studiocom, Brickf...

Razorfish works with TravelChannel.com; clothing brand KangaRoo taps Studiocom for 30th anniversary branding campaign. Read More...

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Low Investment Interactions: The Next Tiny Huge Thing
Marketing

Low Investment Interactions: The Next Tiny Huge Thing

18y Gary Stein

Low Investment Interactions: The Next Tiny Huge Th...

How a small interaction can promise a big result to an entire community. Read More...

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Online Media Stats That Make Me Feel Great About '09!
Media

Online Media Stats That Make Me Feel Great About '09!

18y Harry Gold

Online Media Stats That Make Me Feel Great About '...

Why online marketing should defy expectations in the coming year. Read More...

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Time for Analytics to Come in From the Cold
Analytics

Time for Analytics to Come in From the Cold

18y Neil Mason

Time for Analytics to Come in From the Cold

Digital analysts must increasingly position themselves as data integrators and multi-channel specialists. Read More...

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Four Predictions for 2009
Media

Four Predictions for 2009

18y Todd Krieger

Four Predictions for 2009

Online video shows such as "Hardly Working," "In the Motherhood," and "Dr. Horrible," will force networks to consider online as a real business -- and...

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It's 2009. Please Retire the Holiday Copy
Media

It's 2009. Please Retire the Holiday Copy

18y Zachary Rodgers

It's 2009. Please Retire the Holiday Copy

A friendly reminder to AT&T and the rest of you yuletide slackers. Read More...

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Twitter Accounts Hacked: Obama, Britney and Fox News Affected
Media

Twitter Accounts Hacked: Obama, Britney and Fox News Affected

18y Zachary Rodgers

Twitter Accounts Hacked: Obama, Britney and Fox Ne...

A number of big name Twitter accounts were hacked this morning, a day after Twitter users were targeted in a large-scale phishing attack. In all, 33 a...

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Brands Struggled With Social Media in '08
Media

Brands Struggled With Social Media in '08

18y Zachary Rodgers

Brands Struggled With Social Media in '08

Facebook, Twitter, and other like services, enjoy a big year, but building brand awareness on these platforms has been tough. Read More...

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Toy Car Company Tries Driving Pre-Teen Boys to Virtual World
Media

Toy Car Company Tries Driving Pre-Teen Boys to Virtual World

18y Douglas Quenqua

Toy Car Company Tries Driving Pre-Teen Boys to Vir...

Participants can build their own cars, then drive them through a virtual environment. Next up: landing sponsorships Read More...

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Advertisers Won't Mourn Loss of Consumerist
Media

Advertisers Won't Mourn Loss of Consumerist

18y Douglas Quenqua

Advertisers Won't Mourn Loss of Consumerist

Popular consumer interest, acquired last week by Consumers Union, site was never an easy sell for Gawker. Read More...

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2009: The Year of the Subject Line
Email

2009: The Year of the Subject Line

18y Jeanniey Mullen

2009: The Year of the Subject Line

Three tips of simple, innovative, and fun ways to increase the impact of your e-mail marketing initiatives. Read More...

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SEO and PPC Cannibalization
Search

SEO and PPC Cannibalization

18y Julie Batten

SEO and PPC Cannibalization

Factors to consider before launching organic and paid search campaigns at the same time. Read More...

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