Twitter: The Next Customer Care Channel
Social

Twitter: The Next Customer Care Channel

11y Dave Evans

Twitter: The Next Customer Care Channel

How will Twitter's change to its DM character limit policy impact communication between brands and consumers, and alter the standards for customer eng...

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Beating the Digital Trajectory Test
Social

Beating the Digital Trajectory Test

11y Chris Copeland

Beating the Digital Trajectory Test

Here is how three current social media platforms - Snapchat, Pinterest, and Twitter - are actively trying to surpass the initial expectations of their...

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Tweets of the Week: McDonald's Says No; Everyone Else Says Woof
Social

Tweets of the Week: McDonald's Says No; Everyone Else Says Woof

11y Mike O'Brien

Tweets of the Week: McDonald's Says No; Everyone E...

Brands typically steer clear of the hard news trending on Twitter, preferring to use the platform to celebrate things like National Dog Day... or snar...

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8 Social Media Tips to Prep for 2015 Holiday Shopping Season
Social

8 Social Media Tips to Prep for 2015 Holiday Shopping Season

11y Angie Pascale

8 Social Media Tips to Prep for 2015 Holiday Shopp...

Marketers preparing for the upcoming holiday shopping season can use these strategies for social media to effectively increase sales, drive traffic, a...

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Twitter Develops Audience Platform for Better Engagements and Video Views
Social

Twitter Develops Audience Platform for Better Engagements and Video Views

11y Yuyu Chen

Twitter Develops Audience Platform for Better Enga...

Twitter Audience Platform is designed to drive video views and Tweet engagements, both of which are now available for the first time in beta to all ma...

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Tweets of the Week: Visual Splendor as Twitter Celebrates #WorldPhotographyDay
Asia

Tweets of the Week: Visual Splendor as Twitter Celebrates #WorldPhotography...

11y Sophie Loras

Tweets of the Week: Visual Splendor as Twitter Cel...

Thailand's bombing tragedy led the week on Twitter, divorce lawyers were a central theme of the Ashley Madison leaks, and #WorldPhotographyDay gave th...

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How to Develop Your Own Powerful Online Brand
Marketing

How to Develop Your Own Powerful Online Brand

11y Jasmine Sandler

How to Develop Your Own Powerful Online Brand

How effective is your current personal online branding strategy? This exercise can help you leverage platforms like LinkedIn and Facebook to advocate ...

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Tweets of the Week: Tinder Meltdown and #HappyWomensDay Fail
Social

Tweets of the Week: Tinder Meltdown and #HappyWomensDay Fail

11y Emily Alford

Tweets of the Week: Tinder Meltdown and #HappyWome...

After a Vanity Fair article suggested that Tinder is contributing to "hookup culture," the brand created a very public fuss. Meanwhile, Bic managed to...

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VIDEO: NASA Unveils the Social Media Mystery Behind #PlutoFlyby
Conference Coverage

VIDEO: NASA Unveils the Social Media Mystery Behind #PlutoFlyby

11y Melanie White

VIDEO: NASA Unveils the Social Media Mystery Behin...

How does NASA make space exploration a personal journey for everyone? John Yembrick, social media manager for the space agency, answered this question...

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Spotlight On: Crispin Porter + Bogusky's Ivan Perez-Armendariz
Agency Spotlight

Spotlight On: Crispin Porter + Bogusky's Ivan Perez-Armendariz

11y Mike O'Brien

Spotlight On: Crispin Porter + Bogusky's Ivan Pere...

Ivan Perez-Armendariz, chief digital officer for CP+B, sees mobile-only experiences taking off, a trend that he sees in Domino's, a client whose emoji...

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10 Lessons Learned About Social Media From My Parents
Social

10 Lessons Learned About Social Media From My Parents

11y Bob Cargill

10 Lessons Learned About Social Media From My Pare...

Some valuable parental life lessons translate well into fundamental strategies for social media. Use these basic principles to effectively connect and...

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VIDEO: How AIA Is Innovating From the Outside In
Asia

VIDEO: How AIA Is Innovating From the Outside In

11y Sophie Loras

VIDEO: How AIA Is Innovating From the Outside In

Why would insurance giant AIA align itself with an accelerator program for startups in Asia? Alyssa Tam, director, AIA Edge, shares the benefits durin...

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VIDEO: Defining Brand DNA at Peninsula Hotels
Asia

VIDEO: Defining Brand DNA at Peninsula Hotels

11y Sophie Loras

VIDEO: Defining Brand DNA at Peninsula Hotels

What makes the Peninsula special? Robert Cheng, vice president of marketing for The Peninsula Hotels discusses brand DNA and how to develop a digital ...

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Advertisers Should Think Vertically In the Age of Mobile Video
Media

Advertisers Should Think Vertically In the Age of Mobile Video

11y Emily Alford

Advertisers Should Think Vertically In the Age of ...

Vertical video, once seen as amateurish and annoying has become de rigueur with the advent of Snapchat and Periscope. Marketers should take the trend ...

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Tweets of the Week: Rapper Beefs, Jon Stewart and Underwear
Social

Tweets of the Week: Rapper Beefs, Jon Stewart and Underwear

11y Mike O'Brien

Tweets of the Week: Rapper Beefs, Jon Stewart and ...

Two rappers' Twitter beef prompted Tweets from burger brands, Jon Stewart's Daily Show departure brought nostalgia, and National Underwear Day mostly ...

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Google May Not Give a F*** About Twitter, But Experts Say It Should
Social

Google May Not Give a F*** About Twitter, But Experts Say It Should

11y Emily Alford

Google May Not Give a F*** About Twitter, But Expe...

Twitter's falling share prices have, once again, sparked speculation that the time is right for Google to buy Twitter, but what benefits would the buy...

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Women in Technology Flock to Twitter With #iLookLikeAnEngineer
Social

Women in Technology Flock to Twitter With #iLookLikeAnEngineer

11y Dave Neal

Women in Technology Flock to Twitter With #iLookLi...

Because not all people in technology or marketing are created male, or treated equally. Read More...

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KIND Uses Stop Motion Video to Make Instagram Magic for Millennial Moms
Social

KIND Uses Stop Motion Video to Make Instagram Magic for Millennial Moms

11y Emily Alford

KIND Uses Stop Motion Video to Make Instagram Magi...

Snack bar brand KIND has tapped Instagram star and artist Rachel Ryle to encourage moms to share their best summer photos for a chance to win a custom...

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Hootsuite Adds Instagram to Social Media Management Platform
Social

Hootsuite Adds Instagram to Social Media Management Platform

11y Dan Worth

Hootsuite Adds Instagram to Social Media Managemen...

The move should help over-worked social media managers track all information from one place. Read More...

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4 Marketing Trends to Watch for in 2016
Marketing

4 Marketing Trends to Watch for in 2016

11y Himanshu Sareen

4 Marketing Trends to Watch for in 2016

A few things this columnist expects to see take off next year includes search branching out, Snapchat becoming a standard marketing platform, and Ocul...

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Tweets of the Week: #CecilTheLion Inspires Outrage, Activism
Social

Tweets of the Week: #CecilTheLion Inspires Outrage, Activism

11y Emily Alford

Tweets of the Week: #CecilTheLion Inspires Outrage...

This week, Twitter mourned the death of Cecil the Lion, Kraft Dinner changed its name, and brands celebrated #FriendshipDay. Read More...

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Instagram In and Twitter Out? Not So Fast, Say Experts
Social

Instagram In and Twitter Out? Not So Fast, Say Experts

11y Emily Alford

Instagram In and Twitter Out? Not So Fast, Say Exp...

After an eMarketer forecast predicted Instagram's revenue soon outpacing Twitter, and Twitter's disappointing Q2 reports, many marketers may shy away,...

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The New Media Meritocracy
Paid Search

The New Media Meritocracy

11y Kevin Lee

The New Media Meritocracy

Google created a meritocracy that calls for a holistic strategy encompassing everything from your logo to your keywords, giving you an edge across all...

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Translation APIs for Online Businesses in Asia
Asia

Translation APIs for Online Businesses in Asia

11y Christian Arno

Translation APIs for Online Businesses in Asia

Opening up your online business to markets in Asia means reaching a massive and constantly growing new consumer base. Read More...

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Digital Makes Brands Think About Back-to-School Shopping Sooner
Ecommerce

Digital Makes Brands Think About Back-to-School Shopping Sooner

11y Mike O'Brien

Digital Makes Brands Think About Back-to-School Sh...

As the Internet has people starting back-to-school shopping earlier than ever, Nordstrom and Forever 21 are two retailers whose clever campaigns stand...

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Emotion in Ads: Does Sentiment Sell?
Marketing

Emotion in Ads: Does Sentiment Sell?

11y Tessa Wegert

Emotion in Ads: Does Sentiment Sell?

Brands like Coca-Cola are increasingly integrating emotional intelligence into their digital campaigns to measure success via consumer sentiment. Read...

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Social Media Merchandising: Bridging the Gap Between the Virtual and the Physical
Asia

Social Media Merchandising: Bridging the Gap Between the Virtual and the Ph...

11y Elisa Harca

Social Media Merchandising: Bridging the Gap Betwe...

Merchandising gives smart brands the opportunity to engage with consumers beyond their virtual worlds. Read More...

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