Answerthink's annual holiday shopping study found that online retailers are doing a better job of giving consumers a consistent shopping experience wh...
View articleThe wind has been taken from Napster's sales and the "legitimate" music download sites are up and running, but Jupiter Media Metrix has cut its foreca...
View articleThe number of wireless voice subscribers in the United States has grown from 109 million at the end of 2000 to approximately 128 million at the close ...
View articleYou start a new job and, much to your horror, discover that the company doesn't analyze its Web site log files. It's time for you to change that. Read...
View articleYou may know what you mean to say when you're writing copy for your Web site, but are you expressing your vision as clearly and precisely as possible?...
View articleComing off the first-ever year-to-year drop in U.S. IT spending, there's no lack of research predicting 2002 will be a better year to be in the techno...
View articleCustomer service shows much-needed improvement online, and Canadians turn to the Web in better-than-expected numbers during the holiday season, accord...
View articleWhy must CEOs know their customers' needs, desires, behaviors, and habits? Wall Street's asking. Read More...
View articleForrester Research predicts the online retail sector in Europe will grow to €32.8 billion in 2002, an increase from its earlier projection of €32.5 bi...
View articleMore than half of American adults with online access visited a government Web site in the past year, according to the National Technology Readiness Su...
View articleDespite an economic downturn that has hit the telecommunications industry particularly hard, InfoTech expects WLAN end-user revenue to reach $4.2 bill...
View articleFor obvious reasons, the Online Publishers Association wants advertisers to know that the most wanted consumers are surfing the Internet at work, and ...
View articleOnly 4 percent of online users in Europe have broadband Internet access, a Forrester Research report found, despite increased usage of the types of ap...
View articleNew writer Jack Aaronson takes the reins of ClickZ's Personalization column and begins by laying out his goals and aims. Read More...
View articleNearly two-thirds of the U.S. online population regularly turns to the Internet as a source for news, but the Net still trails cable television, netwo...
View articleConsumers miss out on advertising branding messages when the ads appear in cluttered Web pages, according to a study by Dynamic Logic. Read More...
View articleEver feel like technology that's supposed to make things simpler and quicker just ends up creating more complications? Read More...
View articleWhen you go about collecting information from your customers, make sure you're not simply collecting data for data's sake. Read More...
View articleThe final word from Jupiter Media Metrix is that, on average, 51.3 million unique visitors went to shopping sites each week during the 2001 holiday se...
View articleMore than 483 million wireless devices will be sold to end-users in 2003, and one-third of the world's population will own a wireless device by 2008, ...
View articleMore data from the 2001 holiday shopping season shows women led the way for online purchases, and that the northern states showed more online buying a...
View articleIs customer lifetime value an antiquated notion that has no place in today's marketing world? Arthur thinks so. Read More...
View articleA post-holiday report card from Jupiter Media Metrix found that customer service e-mails are still falling on deaf servers, while Nielsen//NetRatings ...
View articleIT salaries will remain virtually unchanged in 2002, according to RHI Consulting, following years of low unemployment and competition that drove salar...
View articleEstimated total U.S. IT spending in 2001 could decrease by as much as 5 percent from 2000 and increase 4 percent in 2002 over 2001, according to Giga ...
View articleMost of the data compiled from the 2001 holiday shopping season has yet to be disseminated, but the basic theme seems to be more shoppers spending mor...
View articleThe top Digital Media/Web Properties for the month of November 2001, according to Jupiter Media Metrix. Read More...
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