New Forrester report focuses on the redefinition of the CMO role
Digital Marketing

New Forrester report focuses on the redefinition of the CMO role

7y Barry Levine

New Forrester report focuses on the redefinition o...

Forrester is out with a new report, "Predictions 2020: CMO," that discusses the redefinition of the role and CMOs' responsibilities around customer ou...

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Case study: How conversational AI tech Interactions helps Kiwi.com manage travel disruptions
Case Study

Case study: How conversational AI tech Interactions helps Kiwi.com manage t...

7y Jacqueline Dooley

Case study: How conversational AI tech Interaction...

Travel search engine Kiwi.com uses an intelligent voice assistant (IVA) from Interactions, a conversational AI tool, to handle 40% of inbound English-...

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Four secrets of the data-driven CMO
Leadership

Four secrets of the data-driven CMO

7y Emily Alford

Four secrets of the data-driven CMO

What does a data-driven CMO do to stand out from the rest? Top behaviors based on insights from Domo about how to become more data-driven and successf...

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Martech budgets 2020: Increasing, varied investment, volume
Disruptive MarTech

Martech budgets 2020: Increasing, varied investment, volume

7y Kimberly Collins

Martech budgets 2020: Increasing, varied investmen...

54% of marketers anticipate martech budgets to increase within the next year, according to a new report. Planned investments and top frustrations. Rea...

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FocusVision updates Decipher platform to automatically create surveys from Word docs
Case Study

FocusVision updates Decipher platform to automatically create surveys from ...

7y Jacqueline Dooley

FocusVision updates Decipher platform to automatic...

FocusVision is out with new AI-enabled functionality to automatically generate surveys on their Decipher survey and research platform. Read More...

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Tech + talent: New report highlights need for long-term investment in marketing staff
Disruptive MarTech

Tech + talent: New report highlights need for long-term investment in marke...

7y Luke Richards

Tech + talent: New report highlights need for long...

"Marketers agree that tech alone is not the harbinger of the marketing future. The combination of tech and talent is key to future success," states ne...

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Why CMOs should embrace data privacy protection
Analytics

Why CMOs should embrace data privacy protection

7y R. Paul Singh

Why CMOs should embrace data privacy protection

CMO of data management company Okera weighs in on what today's CMOs can do to embrace data privacy protection for their brands. Read More...

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Martech industry 2020: New report on budget, investment, skills
Disruptive MarTech

Martech industry 2020: New report on budget, investment, skills

7y Kimberly Collins

Martech industry 2020: New report on budget, inves...

The global martech industry could be worth $121 billion, and growing. What else can we expect for martech in 2020 and beyond? Read More...

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96% of global consumers expect brands to respond within 24 hours to an issue
Digital Marketing

96% of global consumers expect brands to respond within 24 hours to an issu...

7y Jacqueline Dooley

96% of global consumers expect brands to respond w...

A new report from Selligent explores how 5000 global consumers feel about personalization, privacy, brand interactions, voice assistants, and more. Re...

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Buyer Intent: How to Start Using Your Data Immediately
Whitepaper | Analytics

Buyer Intent: How to Start Using Your Data Immediately

7y

Buyer Intent: How to Start Using Your Data Immedia...

Implicit data is what someone does when they’re on YOUR website. Reading a blog post, for example, is an implicit buying signal. Read More...

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Invoca’s Signal Discovery uses machine learning to conduct conversational analysis on inbound calls
Media

Invoca’s Signal Discovery uses machine learning to conduct conversational a...

7y Jacqueline Dooley

Invoca’s Signal Discovery uses machine learning to...

Call attribution and analysis can be particularly tricky for large organizations. We spoke with two thought leaders at Invoca about their recently lau...

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Martech news roundup: Salesforce, LinkedIn, Uberall + Trustpilot, AdRoll
Disruptive MarTech

Martech news roundup: Salesforce, LinkedIn, Uberall + Trustpilot, AdRoll

7y Kimberly Collins

Martech news roundup: Salesforce, LinkedIn, Uberal...

In our roundup of top martech news from this week: Salesforce adds two new clouds, LinkedIn CMO steps, down, Uberall partners with Trustpilot, and mor...

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Uberall partners with Trustpilot to simplify online reputation management
Search

Uberall partners with Trustpilot to simplify online reputation management

7y Kimberly Collins

Uberall partners with Trustpilot to simplify onlin...

Uberall announced a partnership with Trustpilot to make it easier for users to access, manage, and respond to online reviews, as part of their local m...

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Chatmeter upgrades Pulse and Analytics Studio for text and photo analysis
Disruptive MarTech

Chatmeter upgrades Pulse and Analytics Studio for text and photo analysis

7y Jacqueline Dooley

Chatmeter upgrades Pulse and Analytics Studio for ...

Chatmeter today announced upgrades to Pulse, promising accuracy of nearly 90% when reviewing customer information, 18% above the industry-average accu...

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Changes, challenges, and opportunities: Q&A with Adobe’s Kevin Lindsay
Digital Marketing

Changes, challenges, and opportunities: Q&A with Adobe’s Kevin Lindsay

7y Charlie Braithwaite

Changes, challenges, and opportunities: Q&A with A...

Kevin Lindsay, director of product marketing and strategy for Adobe Experience Manager, discusses trends he's been seeing in marketing over the years ...

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Sephora, Nordstrom, Rent the Runway rank top 3 brands in retail personalization
Disruptive MarTech

Sephora, Nordstrom, Rent the Runway rank top 3 brands in retail personaliza...

7y Kimberly Collins

Sephora, Nordstrom, Rent the Runway rank top 3 bra...

Sailthru's Retail Personalization Index 2019 ranks the top 100 retail brands. Sephora tops the list for the third year in a row. Read More...

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Using AI chatbots to transform the marketing landscape
AI & Automation

Using AI chatbots to transform the marketing landscape

7y John Ejiofor

Using AI chatbots to transform the marketing lands...

With a projected 8.55 billion people by 2030, how do you ensure that your message is personalized, at scale, and in real-time? The answer is AI chatbo...

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CDP industry continues to expand, hits $2.4 billion in funding
Analytics

CDP industry continues to expand, hits $2.4 billion in funding

7y Kimberly Collins

CDP industry continues to expand, hits $2.4 billio...

CDP industry funding has grown 72% in the past 12 months, from $1.4 billion in July 2018 to $2.4 billion in July 2019. Projected revenue is $1 billion...

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Making sense of martech when brands use 28 vendors and counting
Disruptive MarTech

Making sense of martech when brands use 28 vendors and counting

7y Kenna Hilburn

Making sense of martech when brands use 28 vendors...

Marketers work with an average of 28 tech vendors and that number is only growing. How can brands start making sense of martech and simplifying comple...

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Adobe on how to select and future-proof your CMS
Content

Adobe on how to select and future-proof your CMS

7y Jacqueline Dooley

Adobe on how to select and future-proof your CMS

The CMS market is expected to be worth $14 billion by 2024. How can marketers navigate between traditional, headless, and hybrid platforms? Adobe's gu...

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Only 8% of stores use live chat correctly, new report says
Chatbots

Only 8% of stores use live chat correctly, new report says

7y Kimberly Collins

Only 8% of stores use live chat correctly, new rep...

"Most online retailers are leaving money (and marketing campaign ROI) on the table," Vincent Phamvan, Head of Growth at Simplr, told ClickZ. Read More...

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From CMS to CXP: What the future of content management will look like
Content

From CMS to CXP: What the future of content management will look like

7y Matthew Baier

From CMS to CXP: What the future of content manage...

"Today’s goal isn’t merely reaching an audience, but enabling an individual experience," says Contentstack's COO & CMO on the shift from CMS to CXP. R...

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Is martech on the verge of a DOOH boom?
Digital Transformation

Is martech on the verge of a DOOH boom?

7y Luke Richards

Is martech on the verge of a DOOH boom?

The digital out-of-home (DOOH) advertising market is expected to be worth more than $26bn by 2023. How are programmatic and mobile set to impact its g...

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There are three CMO archetypes, but only one is best for driving growth
Leadership

There are three CMO archetypes, but only one is best for driving growth

7y Biljana Cvetanovski

There are three CMO archetypes, but only one is be...

McKinsey analysis shows that high-growth companies are seven times more likely to have a "Unifier" CMO who fosters robust, collaborative partnerships....

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Ecommerce CX: How much does free shipping influence cart abandonment?
Ecommerce

Ecommerce CX: How much does free shipping influence cart abandonment?

7y Jacqueline Dooley

Ecommerce CX: How much does free shipping influenc...

In yet another instance of Amazon setting a high bar for online retailers, a recent report reveals customer expectations around free shipping choices....

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Guide to mobile advertising: Types of ads and main platforms
Digital Advertising

Guide to mobile advertising: Types of ads and main platforms

7y Priyanka Chowdhury

Guide to mobile advertising: Types of ads and main...

With 73% of internet users expected to access the web solely through smartphones by 2025, mobile advertising is a top priority for marketers. Check ou...

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How European marketers are navigating data in light of GDPR and ePrivacy Regulation
Analytics

How European marketers are navigating data in light of GDPR and ePrivacy Re...

7y Luke Richards

How European marketers are navigating data in ligh...

ePrivacy Regulation and GDPR are affecting data capture and personalization activities in European businesses, but the future looks good for consumer ...

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The personalized CRM: Why current tools aren’t giving sales reps the insight they need, and how an improved CRM changes the game
CRM

The personalized CRM: Why current tools aren’t giving sales reps the insigh...

7y Emily Alford

The personalized CRM: Why current tools aren’t giv...

Traditional CRMs haven’t kept pace with the changing buying process. A look into how current tools are failing, and how a more personalized CRM improv...

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