Even the most popular e-tailers have only average execution when it comes to customer service on the Web, according to a survey of the 50 most popular...
View articleLast week Oliver gave an overview of the statistical tools available today. This week he tells us how counters and log analyzers differ in defining a ...
View articleDSL is surpassing cable modems as the method of choice for high-speed Internet access in the US, but before it can make a big dent in the residential ...
View articleAre we back to discussing whether or not the earth is flat? There appears to be significant physical evidence that the web is much larger than search ...
View articleMore service roll outs in the US and abroad will push ADSL modem shipments past the 1 million mark before the year is out. Read More...
View articleIt's hard for marketing professionals to not look at the world differently than most folks. We're always on the lookout for new ideas to reach our aud...
View articleAs consumers rush for broadband access, there has been a run on cable modems, according to Dataquest. But Cahners In-Stat says those looking to free D...
View articleVoice over DSL (VoDSL), the ability to provide integrated voice and data services over a single copper pipe, will become a $1 billion market by the en...
View articleMillions of Americans are missing out on the benefits of the emerging digital economy and government regulations are to blame, according to a report b...
View articleThe installation of Digital Subscriber Lines (DSLs) grew 300 percent in the US for the first half of 1999, surging well beyond industry analysts' proj...
View articleEvery report on the future of DSL is beginning to sound alike: DSL will surpass cable modems and become the broadband technology of choice. The latest...
View articleThe cost of acquiring a new customer in a business-to- business environment has always been high when compared to consumer sales. Several in-person sa...
View articleThe US market for residential high-speed Internet services will grow to 3.3 million subscribers in 2000, and will reach 16.6 million subscribers by 20...
View articleIf you're in the market to speed up your Internet connection, Dataquest says you'll be doing it with xDSL, as it will surpass cable modem shipments in...
View articleThis 47-year-old father with a wife of 21 years and two sons also has another child: an advertising agency he gave birthto in 1988, which has delivere...
View articleTheinstalled base of broadband-enabled consumers will reach 35 million by 2005, as availability soars and prices for basic access fall, according to a...
View articleMore than 20 million American Internet users are interested in high-speed Internet access, and 12 million are ready to buy now. But a report byThe Str...
View articleIt had to come to this, the real killer... er, birthing app. Announcing the birth of BabyPressConference.com, a web site that displays an intriguing a...
View articleThe increase in the number of Web sites featuring multimedia offerings and interactive graphics will push consumers to sign up for broadband access se...
View articleThanks in large part to the Internet and other new technologies, the communications industry will remain the fastest-growing sector of the US economy ...
View articleBuying a cell phone can be a very messy business. There are dozens of phone brands and models to choose from and oodles of service providers with a di...
View articleThis introduces a new ClickZ column, B2B Marketing, starting next Monday. It's on the bleeding edge, and it's all about businesses aggressively levera...
View articleWhy has "permission marketing" proved so popular among marketers? Good question. It seems permission marketing has exploded because the phrase itself ...
View articleWireless is huge in countries like Finland, Sweden, and Japan, but it will be 18 months or so before the wireless Internet becomes a killer app in the...
View articleCustomer loyalty. A coveted treasure we all strive for. What's the best way to achieve it, and where does it come from? A good portion of it stems fro...
View articleIt's much more fun to brag about the size of your affiliate network, but really, who cares? When you talk to fellow affiliate marketers, it's more int...
View articleBy 2003, online marketplaces must be managed strategically as part of the selling channel mix. Short-term, stopgap tactics will not suffice when the n...
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